FAQ
Last updated: August 29, 2026
Have a question about your order or our products? Here are answers to the questions we hear most often.
Orders & Payment
What payment methods do you accept? We accept major credit and debit cards and other secure payment options available at checkout. All payments are processed securely, and we do not store your full card details.
What currency are your prices in? All prices are listed and charged in U.S. Dollars (USD).
When will I be charged for my order? Payment is collected in full at the time your order is placed.
I made a mistake on my order — can I change or cancel it? Please contact us as soon as possible at infos@sianiparconsultsllc.shop. If your order hasn't shipped yet, we'll do our best to update or cancel it.
Current Sale
Is the 40% off sale sitewide? Yes — the 40% discount applies to all products in our store for a limited time. No minimum purchase required.
Do I need a code for the discount? If a code is required, it will be shown in our announcement banner or at checkout. If the discount applies automatically, you'll see it reflected in your cart total.
Shipping
Where do you ship? We currently ship to addresses within the United States only.
How long does shipping take? Orders are processed within 0–1 business day, then arrive within 2–5 business days in transit — for a total estimated delivery time of 2–6 business days.
How much does shipping cost? Shipping is free on all orders shipped within the U.S.
Will I get a tracking number? Yes, you'll receive a tracking link by email once your order ships.
Returns & Refunds
What is your return policy? We accept returns for both defective and non-defective items within 30 days of delivery, as long as items are new and unused. Exchanges are not currently offered.
How do I return an item? Contact us at infos@sianiparconsultsllc.shop with your order number. We'll send a prepaid return label (included free in your package) — just pack the item and drop it off by mail.
Are there any fees for returning an item? No. The return label is free, and there are no restocking fees.
How long does a refund take? Once we receive and inspect your return, refunds are processed within 14 days to your original payment method.
Can I exchange an item instead of returning it? We don't currently offer exchanges. You're welcome to return your item for a refund and place a new order for the item you'd prefer.
Products
What kinds of products do you sell? We offer backpacks, lunch boxes, and everyday essentials for school, work, and daily life.
Are your products new? Yes, all items sold are brand new.
Contact Us
How can I reach customer support? We're happy to help with any question not answered here.
Sianipar Consults LLC 2119 Live Oak Ln Columbia, Missouri 65202 United States Email: infos@sianiparconsultsllc.shop Phone: +1 573-525-8356
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (Central Time)